Spare parts management analytics for smart maintenance: A review on dealing with challenges to warranty profitability

Warranty is an important part of product marketing that helps both manufacturer and customer. From the standpoint of the manufacturer, warranty can help the company make more money and improve its reputation. From the customer’s perspective, warranty is seen as a dependable indicator to quality assurance (QA). The aim of this paper is to gain some initial insights on spare part analytics which is important for the development of any smart maintenance system in this new industrial era. We do this by first focusing on only one important aspect, which is warranty. This results in a discussion on some possible challenges that can be adopted in dealing with difficult issues related to spare parts warranty such as handling claims during the warranty period.

Conference paper